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Tag Archives: customer loyalty

22nd Jun 2022

Creativity in CX is the way forward for brands

Brands who use creativity in CX achieve higher returns according to two key business metrics – financial performance and McKinsey’s Innovation Score.

McKinsey developed a quantitative measure that could be used to examine the link between creativity and business performance – the Award Creativity Score – an index based on the prestigious Cannes Lions awards given each year for advertising and marketing excellence.

Digital marketing
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